The Paper Pioneers
Beautifully designed cards, thoughtfully delivered.

Privacy Policy

The Paper Pioneers privacy policy

 
 

Cookie and Privacy Policy

Owner and Data Controller: The Paper Pioneers

Owner contact email: hello@paperpioneers.co.uk

Here at The Paper Pioneers, we take your personal privacy extremely seriously. We know all companies say this in their Privacy Policies, but we promise, it’s really, really true. The purpose of this Policy is to clearly and concisely explain what data we collect, why we collect it, and how we look after it, so you feel fully clued-up and in control of the data you share.  

If you have any queries about this Cookie and Privacy Policy, just drop us an email at any time, and we’ll get straight back to you.

Types of data collected

1.    Personal data
There is certain data we need you to provide us with, to enable us to deliver our subscription service to you. This is our Lawful Basis of Processing.

Via the ‘contact us’ form on our website, by email, through the messenger services on our social accounts (Instagram and Facebook), or by telephone, if you choose to, you are able to provide us with:

  • Your email address

  • Salutation

  • Your first name

  • Your last name

  • Your postal address

  • Any other information you choose to send to us

This information is then stored under password protection.

We will never ask you for any financial information. All financial data is handled by our subscription payment platform MoonClerk, which can be found at www.moonclerk.com. Here, you can create a unique login for yourself on the platform, which can only be accessed by you and MoonClerk. The platform does not allow any staff members at The Paper Pioneers to view any of our users’ accounts, meaning we will never have access to your financial details. More information can be found at www.moonclerk.com/privacy-policy.

2.    Usage data

We use Google Analytics to track and monitor traffic to our website, along with the tracking provided by our website provider, Squarespace. These two applications allow us to accurately track traffic acquisition (how visitors enter our site; if it’s via social media, a search engine or so on) and behavior (which is the user flow through our website, to see if there are any drop-offs at certain points, and to ensure that users appear to find what they are looking for quickly and effectively). Monitoring these metrics allows us to continue to improve our site for you. 

No personal data is captured. The data collected by these applications is:

  • Unique computer IP address

  • Geographical location

  • Browser

  • Operating system

  • Device type and versions

  • Which pages your visit on our website, how long you stay and what you interact with.

Cookies

A cookie is a small text file containing information that a website transfers to your computer’s hard disk for record-keeping purposes, which allows us to analyse our site traffic patterns, helps our site run effectively and provides the best experience for our visitors. Our website is created using Squarespace, so the Cookies we use are those used by Squarespace. Below, we describe the Cookies we place on the browsers of our visitors site, which is taken from https://support.squarespace.com/hc/en-us/articles/360001264507-About-the-cookies-Squarespace-uses.

Functional and Required Cookies

We use some necessary cookies because they allow our visitors to navigate and use the key features of our site. Functional and Required Cookies help these features work:

  • Customer accounts

  • Shopping cart and checkout

  • URL redirects

Cookie Name

Duration

Purpose


Crumb

 

Session

Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.


RecentRedirect 

30 minutes

Prevents redirect loops if our site has custom URL redirects. Redirect loops are bad for SEO.


CART

2 weeks

Shows when a visitor adds a product to their cart


hasCart

2 weeks

Tells our host Squarespace that the visitor has a cart


Locked

Session

Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.


SiteUserInfo

3 years

Identifies a visitor who logs into a customer account


SiteUserSecureAuthToken

3 years

Authenticates a visitor who logs into a customer account


squarespace-popup-overlay

Persistent

Prevents a Promotional Pop-Up from displaying if a visitor dismisses it


squarespace-announcement-bar

Persistent

Prevents an Announcement Bar from displaying if a visitor dismisses it


Analytics and Performance Cookies

We use Analytics and Performance Cookies to collect information about how visitors interact with our site. This data is then transferred to Squarespace Analytics, showing us information such as traffic sourcesunique visitors, and cart abandonment

Cookie Name

Duration

Purpose


ss_cid

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site


ss_cvr

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site


ss_cvisit

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site


ss_cvt

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site


ss_cpvisit

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site


ss_cookieAllowed

30 days

Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies


How do I change my Cookies settings?

Most web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what Cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage your own Cookies on each of these popular browsers:

To find information relating to other browsers, visit the browser developer's website. 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

Methods and modes of processing

Looking after your personal data is of the upmost importance to us. The Paper Pioneers always take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data. The data processing is carried out using password protected computers, mobile devices and IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In some cases, the data as listed in the first section of this Privacy Policy may be made accessible to certain types of persons involved with the operation of our subscription service (administration, sales, marketing, legal or system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies or communications agencies) appointed, if necessary, as Data Processors by The Paper Pioneers. An updated list of these parties may be requested from us at any time.

Place

The data is processed at The Paper Pioneers’ operating offices, our employeed homes and on portable devices. All devices are password protected. Through our website host Squarespace and our payment platform MoonClerk, data transfers may involve transferring personal data outside of the UK. Please see individual privacy policies on for more information (details below), or just get in touch.

Squarespace: https://www.squarespace.com/privacy/

MoonClerk: https://www.moonclerk.com/privacy-policy/

Retention time

Personal data collected for purposes related to delivery of our service is necessary to be retained until you decide to cancel your subscription with us.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

Where possible, information collected automatically regarding your visit (unique computer IP address, geographical location, browser, operating system, device type and versions) will be deleted after 4 years.

Invoice and accounts records, including their digital equivalent, may be retained in identifying form for longer periods for accounting, tax and audit purposes depending on and in accordance with applicable UK law.

Your rights

At any time, you have a legal right to:

  • Withdraw your consent to our use of your personal data. You have the right to withdraw consent where you have previously given consent.

  • Object to our processing of your personal data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.

  • Access, verify and amend your personal data. If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail using the details at the bottom of this policy. You always have the right to verify the accuracy of your data and ask for it to be updated or corrected.

  • Have your personal data deleted or otherwise removed. You have the right to request complete erasure of your personal data at any time. This does not affect any processing that has been carried out prior to your request being received. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, or if we believe we have a lawful basis to continue to do so, but we would always inform you at the time were this the case.

All requests for information may be made free of charge.

Changes to this Privacy Policy

The Paper Pioneers reserve the right to make changes to this privacy policy at any time by giving notice to you on this page and/or - as far as technically and legally feasible - sending a notice to you via any contact information you have provided us with. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top of the page. 

Should the changes affect processing activities performed on the basis of the user’s consent, we will always collect new consent from the you, where required.

Information not contained in this policy

If you have managed to read to the end of this – great going! 

If you have any queries on any section of this Policy, or require more details concerning the collection or processing of personal data, you can request this from us at any time. Please see the contact information at the beginning of this document.